Application Support Analyst Job Description
As an Application Support analyst, you will be responsible for maintaining a stack of business-critical applications, including both COTS products and internally developed solutions. You will ensure that services run seamlessly, enabling users to focus on their daily tasks.
In this role, you will monitor applications and services via a service management tool, respond to incidents and service requests within agreed SLAs, diagnose issues, and resolve them promptly.
Roles and Responsibilities
* Manage business-critical software across various directorates, including Engineering, Finance, and Payroll.
* Identify root causes of issues and recommend solutions to prevent recurrence, such as process improvements, enhanced monitoring, user training, or code changes.
* Provide holiday support to ensure continuous service and business operations.
Key Skills
Effective communication is essential, including responding to user inquiries via calls, emails, or face-to-face, and contributing to system design and implementation.
* Empathy and understanding of users
* Patience and ownership
* Investigation and diagnostic skills
* Proactive approach
* Ability to work under pressure and meet deadlines
Experience with software such as IBM DOORs, Adobe, or Microsoft Office Suite is advantageous but not mandatory.
Security Clearance
Details to be provided as required.
Life at Leonardo
Leonardo offers a benefits package, commitment to learning, flexible working hours, and opportunities for career growth.
* Flexible working hours and hybrid options
* Company-funded benefits including healthcare, dental, and lifestyle allowances
* Holidays: 25 days plus bank holidays, with options to buy/sell leave and accrue additional flexi days
* Competitive pension scheme with employer contributions increasing from 10% to 15% from April 2024
* Wellbeing programs, including mental health support and diversity networks
* Discounted gym memberships, cycle schemes
* Access to over 4000 online courses via Coursera
* Referral incentives and employee bonuses
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