We require an experienced administrator to join our clients successful mortgage and protection team based in Horsham.
They are a fast paced financial services company that demands excellent customer service. The role of Mortgage Administrator will involve providing administration support to the sales team, case managing files accurately within prescribed timescales and focusing on achieving excellent customer service at all times. We are seeking an individual who can take ownership of customers’ queries ensuring appropriate solutions are given and seen through to conclusion.
Duties:
• Submission and progress mortgages applications through to legal completion and beyond.
· Chasing documentation and ensuring the new business application is fully compliant.
· Chase solicitors for exchange and completion dates.
• Submission and progression of protection applications.
• Monitoring client emails, account management of repeat clients.
• Act as the first port of call for queries from clients, lenders and conveyancers.
• Updating and maintaining systems and files.
• Working with advisors to ensure all activities meeting compliance and regulatory requirements.
Experience & Qualifications
• Proven administration experience within a mortgage or financial...