Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is a place to be if you are motivated by progression and interested in developing your career.
Role and company context: JD Sports Fashion is a leading omni-channel retailer in sports fashion, outdoors and gyms, with colleagues working across multiple retail fascias in many markets. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Collaborate with other sales assistants and team members to achieve store targets.
Role Objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive key KPIs including, but not limited to, Units, Conversion, ATV, and UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock on the shop floor is fully replenished.
Skills And Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* An ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off in-store and online on a range of JD Group brands (e.g., JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from partnered retailers and access to wellbeing resources through TELUS Health.
* Health cash plans, counselling services, and wellbeing support.
* Internal development courses and access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks and opportunities to volunteer with JD Foundation.
* Incremental Holiday Allowance.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
Referrals increase your chances of interviewing at JD Sports Fashion by 2x
Chester, England, United Kingdom
#J-18808-Ljbffr