General Information
Salary: £30,109
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: London Region
Closing Date: 17-Nov-2025
Post Type: Fixed Term, Loan, Civil Service Grade AO
Job ID: 11465
About HM Courts & Tribunals Service (HMCTS)
HMCTS is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our role supports court users and colleagues within HMCTS, ensuring access to justice.
Proud to serve
Proud to keep justice going.
Your role
As part of a team, you will contribute to operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will maintain regular contact with court/tribunal users, including members of the Judiciary and the legal profession.
Key Responsibilities
* Prepare papers and files for court, tribunals, hearings and meetings.
* Create and update records on the in‑house computer system and data input.
* Enter court results accurately, interpreting the required information.
* Check and verify documents, records, accounts, claims and returns for approval and submission, ensuring compliance with regulations.
* Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Communicate with the public, the Judiciary, other Court and Tribunal users and representatives of other agencies and organisations.
Skills & Experience
You will have a friendly and approachable manner, excellent attention to detail and strong written and verbal communication skills.
You have a desire to deliver proactive and effective support to customers by phone and email. You are skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You thrive in a busy environment and help court users navigate the justice system.
Eligibility & Working Arrangements
Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns in accordance with the MoJ Flexible Working policy.
This role is not eligible for new Skilled Worker visas under current immigration rules.
EEO Statement
For more information on applying for a role as a candidate with a disability or long‑term condition, please contact the recruitment team.
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