Position: Supply Chain & Logistics Manager
Location: Remote (UK-based)
Employment Type: Full-time, Monday–Friday
Reporting to: Senior Leadership Team
Salary: Up to £50k DOE plus other amazing benefits!
About the Company
Our client is an award-winning UK-based brand that creates science-backed, naturally driven personal care products. Their mission is to empower individuals around the globe with products that are not only effective but formulated with integrity and intention. Their range is loved by a loyal customer base and shipped to many countries across Europe, North America, and beyond.
As a fast-growing e-commerce company with an expanding global footprint, they pride ourselves on our values of innovation, transparency, and excellence in customer experience.
About the Role
We are looking for an experienced and performance-driven Supply Chain & Logistics Manager to oversee our end-to-end supply chain and logistics operations. In this role, you'll manage forecasting, purchasing, importing/exporting, inventory, and third-party logistics partnerships to ensure the efficient and timely flow of goods across their global channels.
This is a key strategic role for someone who thrives on process optimisation, cross-functional collaboration, and data-informed decision-making. The right candidate will be expected to lead both the planning and operational sides of the supply chain to drive cost efficiency and maintain outstanding service delivery.
Core Focus Areas
The role will cover both supply chain (70–75%) and logistics (25–30%) responsibilities, including:
Supply Chain Responsibilities
* Oversee full procurement cycle including sourcing, vendor negotiations, PO creation, and delivery coordination.
* Develop and maintain forecasting models using sales data, marketing calendars, and seasonal insights to predict demand across B2B and DTC channels.
* Ensure alignment between internal departments (sales, operations, product development) and external partners (manufacturers, packaging suppliers).
* Manage inventory levels across multiple warehouse locations, ensuring optimal stock availability without overages.
* Define reorder points and safety stock levels for SKUs and components, and reconcile stock discrepancies.
* Use platforms such as Unleashed and Shopify to manage and analyse inventory.
Logistics & Fulfilment
* Act as primary liaison with 3PL partners to ensure accurate, timely, and cost-efficient fulfilment of all orders.
* Monitor and evaluate logistics KPIs, including shipping accuracy, returns rates, and warehouse performance.
* Coordinate import and export operations globally, ensuring customs compliance and timely delivery.
* Manage freight operations including quotation requests, freight booking, documentation (commercial invoices, declarations, packing lists), and customs clearance.
* Review and approve 3PL and freight invoices, benchmark rates, and identify potential savings.
* Continually improve logistics processes to reduce lead times and enhance customer experience.
Reporting & Risk Management
* Prepare monthly reports covering inventory valuation, COGS, logistics spend, return rates, and supplier performance.
* Track gross margin performance and report variances between forecasted and actual sales.
* Identify potential risks in the supply chain (e.g. shipping disruptions, raw material shortages) and implement mitigation strategies.
* Use data to inform key decision-making, process changes, and cost efficiencies across the supply chain.
Required Skills & Experience
* Minimum of 4 years of experience in supply chain, logistics, or operations within e-commerce, retail, or FMCG industries.
* Strong working knowledge of importing/exporting and customs requirements.
* Experience with demand forecasting, inventory management, supplier coordination, and 3PL oversight.
* Familiarity with Unleashed & Shopify.
* Proven ability to prepare and interpret end-of-month stock and COGS reports.
* Competency with data and reporting tools including Excel
* Clear communicator with excellent interpersonal and stakeholder management skills.
Preferred Attributes
* Highly analytical with a data-first mindset and strong commercial acumen.
* Exceptional organisational skills with the ability to manage multiple priorities.
* Proactive, solutions-focused, and able to work independently.
* Energetic, collaborative, and genuinely passionate about operational excellence.
* Familiarity with the beauty, cosmetics, or wellness sectors is advantageous