Job Description
Repairs Officer (DLO)
Salary: £51,314 per annum
Location: Norfolk (Field-based with some office and home working)
Hours: 37 hours per week, Monday to Friday
Contract: Permanent
About the Role
Our client is looking for a skilled and motivated Repairs Officer to lead their Direct Labour Organisation (DLO) and deliver a high-performing, customer-focused repairs service. This role plays a key part in ensuring homes are well maintained, safe, and of a consistently high standard, while achieving great value for money and operational efficiency.
Youll manage a large team of trades professionals, ensuring that repairs are delivered to quality, budget, and safety standards. Working closely with internal teams and residents, youll drive continuous improvement and help develop a best-in-class maintenance service.
Key Responsibilities
1. Lead, manage, and develop the DLO trade teams to deliver an effective and high-quality repairs service.
2. Oversee day-to-day operations, including inspections, scheduling, and completion of repairs to agreed timescales and quality standards.
3. Monitor and manage performance data, budgets, and KPIs to ensure value for money and continuous improvement.
4. Conduct full property surveys and specify works, ensuring accurate job scoping and cost control.
<...