Overview
Customer Application Engineering Manager (Hardware) in the Global Applications & Support team specialize in Grid Automation (GA) and have the primary mission of advanced (Level 3) product support to GA Regions. The role is expected to demonstrate technical leadership, teamwork, and the ability to keep up with evolving hardware/firmware technologies in the grid automation domain. Customer interactions are integral to the role, as a domain expert representing the Product Line. The candidate should be adaptable to the dynamic work environment of the team.
Responsibilities
* Level 3 (advanced) technical support on assigned product platforms, covering both post-sales and pre-sales tasks.
* Resolve customer complaints (LSN/ACT) on products and prepare necessary customer communication such as Customer Technical Reports.
* Lead customer meetings and/or site visits to gather evidence or troubleshoot site issues.
* Create test setups and conduct tests specific to issue resolution, workarounds, or root cause analysis.
* Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D or other relevant teams.
* Write internal reports covering defect investigations such as 8D.
* Write Customer Technical Reports following the standard format and guidance.
* Cooperate with Repairs team in complex investigations.
* Open and monitor non-conformities tickets on product issues as necessary and support containment/corrective actions.
* Interface with various Quality teams (Regional quality, Manufacturing quality, Supplier quality, etc.) as necessary.
* Collaborate with R&D to align investigation findings with future design enhancements to GA products.
* Perform all activities, especially in laboratory areas, in compliance with Environmental, Health and Safety (EHS) guidelines.
Qualifications
* Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications or closely related discipline).
* Advanced and demonstrated experience with protection devices / embedded systems used in electrical networks.
* Ability and willingness to travel (globally) up to 25% of time.
Desirable Characteristics
* Knowledge of and experience with state-of-the-art tools and techniques for testing, troubleshooting, and analysing numerical relay hardware.
* Fluent in English; other languages may be valued.
* Excellent oral and written communication skills.
* Team-oriented; able to lead initiatives of moderate scope and impact.
* Ability to manage multiple customer support activities simultaneously.
* Effective problem identification and solution skills.
* Flexibility and ability to adapt to different business needs in the job.
About Us
At GE Vernova - Grid Automation, you will have the opportunity to work on cutting-edge projects that shape the future of energy. We offer a collaborative environment where your expertise will be valued, and your contributions will make a tangible impact. Join us and be part of a team driving innovation and excellence in control systems.
Why Join GE Vernova-Grid Automation
This role is an excellent opportunity for an experienced protection engineer looking to step into a leadership role, helping shape the structure, quality, and efficiency of protection engineering delivery within a growing team.
What We Offer
A key role in a dynamic, international working environment with a large degree of flexibility of work agreements. Competitive benefits and great development opportunities, including private health insurance.
Relocation Information
Relocation Assistance Provided: No
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Electric Power Generation
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