Role: ServiceNow - DevOps Engineer – CMDB & Automation or Change Management
Contract duration: 6 months
Location: London, UK (Hybrid for 3days/week)
Per day rate: 220- 250 GBP (Inside IR35)
No of roles: CMDB & Automation (1); Change Management (1)
Position Overview
We are looking for a DevOps Engineer – CMDB & Automation or Change Management to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB), while driving automation initiatives across infrastructure and application environments. The ideal candidate will have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance.
Technical Expertise
o Hands-on experience with ServiceNow CMDB and ITSM modules.
o Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
o Proficiency in scripting languages (Python, PowerShell, Shell).
o Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
o Experience with cloud platforms (AWS, Azure, GCP).
o Solid understanding of ITIL processes, especially Configuration, Change, and Incident Management.
o Experience in integrating CMDB with monitoring and discovery tools.
• Soft Skills
o Strong analytical and problem-solving skills.
o Excellent communication and stakeholder management abilities.
o Ability to work in cross-functional teams and manage multiple priorities.
Preferred Qualifications
• ServiceNow Certified Implementation Specialist (CIS) – CMDB.
• ITIL v4 Foundation certification.
• Experience in large-scale enterprise environments.
• Exposure to monitoring tools (Splunk, Prometheus, ELK) for CI data validation.