Housing Officer (North/West Yorkshire)
Location: Yorkshire and the Humber
Salary: £36,000 per annum
What you’ll be doing
* Manage the full tenancy lifecycle, from sign‑up through to end of tenancy.
* Take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused.
* Handle tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud.
* Support lettings and voids activity to minimise rent loss and turnaround times.
* Carry out estate inspections and address neighbourhood and environmental issues.
* Manage low‑level anti‑social behaviour, neighbour disputes, and support more complex cases.
* Identify and respond to vulnerability, safeguarding, hoarding, and non‑access cases.
* Complete person‑centred fire risk assessments and monitor health and safety issues.
* Investigate complaints and learn from outcomes to improve services.
* Work in partnership with local authorities and external agencies to support customers effectively.
* Champion Stonewater's Customer Promise by delivering services that are respectful, personalised, and trauma‑informed.
What we’re looking for
* Experience of housing management or a similar customer‑facing role, with the confidence to manage complex and sensitive situations professionally.
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
* Strong communication and influencing skills, with the ability to work calmly under pressure.
* A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice.
* Confidence using digital systems and data to manage cases and improve performance.
* The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions.
* Comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
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