Overview
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. The role is primarily based within the courtroom, supporting the smooth running of court proceedings and incorporating administrative duties.
Key Responsibilities
* Progress cases through the court/tribunal system.
* Prepare papers and files for court, tribunals, hearings and meetings, processing and handling sensitive information accurately.
* Create and update records digitally, interpreting information accurately required on a court file.
* Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
* Act as the first point of contact for all court users, meeting members of the public, including vulnerable witnesses, and their legal representatives.
* Prepare court and hearing rooms and ensure the court runs efficiently.
* Adapt to a variety of duties and multi‑task effectively as part of a team to meet overall operational, performance and service standard targets.
Working Hours
Standard full‑time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns, which will be considered in accordance with the MoJ’s Flexible Working policy. Where part‑time, the minimum considered is 30 hours per week over 4 days.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Qualifications
* Customer service skills; ability to work in a service‑led customer‑facing environment.
* Digital and administrative skills; excellent attention to detail.
* Confident communication in person, over the telephone, digitally and in written communications.
* Resilience and empathy to deal with sensitive information and situations.
* Team player; able to work collaboratively and flexibly to deliver business objectives.
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