Outline of role:
The main aim of the Sales Administrator is to support the Trade Account Managers to maintain and develop new customers, whilst maintaining a high level of customer service. The business front is an online web shop generating sales and even more importantly trade leads.
The role is wide ranging dealing with inbound enquires, administrative tasks, using our live chat section on our website and customer service for any existing or new customers for the business. The customer range is also wide and can be, for example end-users, trades people, builders and installers.
There is a clear path for progression if this is a route you wish to take.
Main duties:
1. Dealing with incoming calls
2. Supporting internal sales team
3. Producing quotations
4. Managing projects through the design process
5. Dealing with logistics queries
6. Manage the general inbox
7. Handle live chat enquiries
8. Order processing
9. Dealing with returns & credits
10. Identifying and handing opportunities to the Trade Account Managers
11. Maintain a high level of customer service
12. Review plans and specifications, consult customers to ensure they are purchasing the correct products for their needs
13. Handle technical queries when required
Skills required:
To effectively communicate in oral and written communications
Confident telephone manner
Excellent organisation skills
Confident use of a PC to communicate internally and externally
Team worker
Self - Motivated
Friendly, energetic personality
Experience within the trade is preferred but not essential, all training on systems and products will be given.
Systems knowledge: There are systems and software in place to assist with this role, including:
CRM system to maintain accurate customer records for all communication and organising workflow.
Microsoft Office package, including Outlook for the use of email, Excel for recording data which along with the telephone these are critical tools for this role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.