Job Description
Billing and Collections Manager (6m FTC)
Sheffield City Centre (office-based and hybrid)
Salary: £40,000 - £50,000 pa pro rata for the duration of the contract
We are looking for an experienced Billing & Collections Manager to join UniHomes on a 6 month fixed term basis.
This is a deliberately time limited appointment while we review the future operating model for billing and collections, alongside planned enhancements to systems, processes and automation. The focus of the role is to provide experienced oversight of day to day billing and collections activity and to support the introduction of agreed improvements.
You will take ownership of a high-volume B2C billing and collections operation for shared utility contracts, ensuring accuracy, control and a consistent customer experience within a fast-growing technology business.
Reporting to the Financial Controller, you will lead two direct reports and work closely with colleagues across Finance, Operations and Customer Services. This role is hands-on and delivery-focused, requiring someone who can quickly get to grips with existing processes, maintain effective day-to-day oversight and pragmatically support agreed improvements as the function evolves.
Key responsibilities:
* Own the end to end billing and collections process, ensuring timely, accurate invoicing and effective resolution of billing and pricing queries.
* Ensure consistent, well controlled billing and collections activity throughout the contract period.
* Monitor collections performance and aged debt, identifying and implementing actions to improve outcomes.
* Manage collections using GoCardless and Stripe, including reconciliation and resolution of failed payments.
* Import sales transactions into Sage Intacct and ensure accurate cash allocation and reconciliation.
* Validate client referral commissions and oversee pricing checks to maintain accuracy and transparency.
* Produce revenue, cost centre and other management reports to support decision making.
* Support revenue recognition activity and ensure compliance with relevant accounting standards.
* Work collaboratively with Finance, Operations and Customer Service teams to resolve complex queries.
* Support the delivery of planned billing automation, system enhancements and process improvements. Identify practical opportunities to improve efficiency, accuracy and scalability.
* Ensure collections activity aligns with consumer protection requirements and internal policies.
* Provide audit support and ad hoc reporting as required.
Skills and experience:
1. At least 3 years’ experience in a relevant role (e.g. Billing Manager, Accounts Receivable Manager, Credit Control Manager, Revenue & Collections Manager).
2. Strong B2C billing and collections experience, ideally within high volume or recurring