<div><p>Mount Royal Hotel Edinburgh by the Unlimited Collection is looking for a charming and engaging individual with a passion for service excellence to join our team as a Food and Beverage Supervisor.</p><h3>Responsibilities</h3><ul><li>Assist the Food and Beverage Manager in building a team through effective leadership and setting the right example</li><li>Work with the Food and Beverage Manager to take responsibility for training and development of employees, departmental induction, monthly department meetings, planning, assigning and delegating work</li><li>Be highly courteous and give our guests memorable service and a lasting impression</li><li>Provide exceptional service by demonstrating full knowledge of our products and facilities</li><li>Ensure that the daily task list is completed effectively</li><li>Work collaboratively with your colleagues to deliver captivating experiences</li><li>Take initiative in accommodating our guests needs in a resourceful manner</li><li>Assist the Food and Beverage Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery</li><li>Deal with guest complaints by following the correct procedures</li><li>Positively promote sales awareness within the department and maximize sales opportunities</li></ul><h3>Qualifications</h3><ul><li>Excellent guest engagement skills</li><li>Previous Hospitality experience</li><li>Ability to demonstrate excellent customer service skills</li><li>Previous experience handling customer requests and complaints</li><li>Well organised, outgoing and service minded</li><li>The ability to communicate and organise yourself in line with different guest expectations</li><li>A good command of English is essential, a second language is advantageous</li></ul><h3>Benefits</h3><ul><li>Genuine career opportunities within our business</li><li>Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities</li><li>Staff incentives when you and the team perform</li></ul><h3>Equal Opportunity Statement</h3><p>At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.</p></div>