Job Brief
A well-established business based in central Nottingham are looking for a Contracts Administrator to join their growing team. As a Contracts Administrator, you will be willing to learn and have excellent administration and customer service experience plus experience working with contracts or quotes.
Duties Include:
* Acknowledging internal and external email enquiries and communicating with new and existing clients
* Checking data accuracy for new maintenance orders
* Processing set up of new maintenance orders via internal CRM tools
* Contacting clients to obtain missing information or answer queries
* Maintaining and updating customer records in CRM system
* Mobilisation of large new contracts
* Importing cash database changes and /or new contracts in CRM system via import tool
* Upselling equipment for new maintenance on existing contracts
* Re-sale of existing contracts (new customers)
* Renegotiating of contracts (i.e. fixed term agreement with pricing changes)
* Retention of contracts
Skills Required:
* Decision making skills
* Confidence and enthusiasm
* Experience of working in a fast-paced environment
* Familiarity with CRM systems and practices
* Ability to multi-task, prioritise, and manage time effectively
The Contracts Administrator will have experie...