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Company Description
Title: Hospitality Assistant
Location: Monument, London
Salary: £14.85 per hour - 40 hours per week.
Benefits
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you’re a Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.
Job Description
Meeting Room Management:
Take full ownership of meeting room upkeep and presentation.
Ensure rooms are always clean and set to the required standard: tables wiped, chairs neatly arranged, blinds/tidiness checked.
Use Dyson or appropriate equipment for quick cleaning between meetings.
Monitor bookings made on the day and prepare rooms accordingly, including accounting for any walk-in usage.
Follow the online meeting room portal to stay up to date with schedule changes and last-minute requests.
Regularly walk the floor to check room usage and respond proactively.
Stock meeting rooms with mints, tissues, and potentially basic stationery (pens, notepads) in the near future.
Ensure catering setup is on time and in accordance with booking details – waters, glasses, T/C and catering requirements.
Ensure that major cleaning issues are raised with the cleaning supervisor and escalated to the FM team where necessary.
Compile and report on meeting room usage trends for review.
Kitchen & Refreshment Area Management
Maintain fully stocked kitchens at all times, including cereal, tea, coffee, sugar, snacks, and other essentials.
Restock drink stations regularly throughout the day.
Ensure kitchen areas are kept clean and presentable, working with the cleaning team as needed.
Wipe down surfaces and carry out light cleaning duties if needed.
Ensure kitchen items (cutlery, crockery, cups, plates) are clean, available, and well-presented.
Monitor fridge stock, particularly milk and other perishable items, and escalate issues if items are missing or out of stock.
Catering & Event Support
Prepare and deliver ad hoc tea and coffee orders for guests, clients, and internal meetings.
Manage all setup requirements for internal events, including café/terrace bookings, Townhalls, and larger meetings.
Move chairs and tables into required configurations for events.
Remove and replace furniture (e.g., Guildhall/Royal Exchange tables) as needed.
Ensure drinks stations and catering areas are set up and cleared down efficiently.
Compliance & Reporting
Follow food hygiene, allergen, and safety standards at all times.
Conduct regular checks for compliance with hospitality and workplace safety regulations.
Log and report any hazards, incidents, or issues to the relevant team.
Liaise with reception, facilities, and FM team as required for smooth operations.
Support with ad hoc admin and operational tasks when necessary.
Work Schedule
Hospitality host team to be on-site from 7:30 AM – 5:30/6:00 PM, with reduced coverage on Fridays
Qualifications
Friendly, outgoing personality; a people person
Great work ethic and an even greater smile
Good listening & verbal communication skills
Customer focused with a passion for offering outstanding service
Perpetuates company philosophy and culture
Works according to the BaxterStorey core values
You thrive working within a collaborative and inclusive team environment
Good memory and attention to detail
Strong communication and interpersonal skills
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Previous experience in a similar role, especially in the food service industry
Some knowledge of food safety and sanitation practices.
Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
Wholeheartedly Positive
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Management and Manufacturing
Industries Food and Beverage Services
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