Receptionist / Administrative Assistant (Part-Time) Location: Sydenham, SE26 Working Days: Monday, Wednesday and Friday Company: Capital Car Park Control (CCPC) Capital Car Park Control (CCPC) is looking for a reliable and organised Receptionist / Administrative Assistant to join our team on a part-time basis working three days per week. This role is based in our back office in Sydenham (SE26) and involves managing daily communications with clients and members of the public by telephone, email, and written correspondence. The successful candidate will play an important role in delivering excellent customer service and administrative support across the business. You will also provide support to our CCTV monitoring team when required, assisting with incident logging and communication relating to CCTV activity. Key Responsibilities Managing day-to-day enquiries from clients and the public via phone, email and written correspondence Handling a high volume of incoming emails and responding within agreed service standards Building and maintaining strong relationships with clients Liaising with multiple departments across the business Reviewing and, where appropriate, cancelling parking charges for clients Processing permit applications and requests Managing site start and expiry dates Registering and processing appeals and providing resolutions Maintaining accurate records using the company database and paper files Adding new client sites to the internal database Coordinating site survey reports Sending and collecting client satisfaction surveys Preparing client reports when required CCTV Team Support Liaising with the CCTV monitoring team regarding parking activity or incidents Logging CCTV-related incidents and maintaining accurate records Assisting with requests for CCTV footage or related documentation Supporting communication with clients where CCTV observations are relevant Escalating incidents or issues to the appropriate internal team Candidate Requirements Ability to handle a high volume of emails and client enquiries efficiently Strong organisational and time management skills Excellent attention to detail Ability to work well under pressure Strong communication skills both written and verbal Ability to work both independently and as part of a team Professional and confident approach when dealing with clients Skills & Experience Experience working in a fast-paced administrative or customer service environment Strong communication skills when dealing with internal and external contacts Ability to interpret and respond clearly to telephone and written requests Competent in Microsoft Office applications Experience with CCTV or monitoring systems is advantageous but not essential Personal Attributes Takes ownership and accountability for their work Able to deal with information with discretion Flexible and adaptable approach Proactive and able to work on own initiative Strong teamwork ethic Thorough and persistent approach to tasks Training Previous experience is preferred but not essential, as full training will be provided for the successful candidate.