Aftersales Administrator Permanent 8.30am – 5.30pm Monday – Thursday, 8.30am – 1.00pm Friday Salary up to £30,000 Rugby Are you an Aftersales Administrator, looking for an exciting and varied position within a global leading Manufacturing organisation? Our client is well-established within the Manufacturing sector and is looking for an Aftersales Administrator to help supports both the coordination of field service activities and the administration of spare parts. As Aftersales Administrator, you will be a vital link between customers, engineers, and suppliers, ensuring service jobs are scheduled efficiently and critical components are readily available to minimize downtime for our clients. Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator Job Description Schedule and coordinate service engineer visits for installations and repairs Manage the assessment/quotation/repair process to ensure that systems are dealt with in a timely manner Monitoring and routing email queries to ensure that they are dealt with in a timely manner Act as the central point of contact for service requests and customer queries Maintain accurate service logs, customer histories, and job progress reports. Track and maintain inventory of high-value and time-sensitive components. Liaise with global suppliers and internal teams for procurement and logistics. Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator Essential Experience/Skills/Qualifications Background in Manufacturing Prior experience in a technical support, service coordination, or spare parts/logistics role preferably in a manufacturing equipment industry. Proficiency with ERP/inventory systems e.g., SAGE 200/CRM and MS Office. Knowledge of warranty claims is a bonus Aftersales Administrator/ Service Co-ordinator and Spare Parts Administrator Company Benefits 23 days holiday increasing with length of service Bonus scheme Annual salary review Pension Scheme