Pre-Sales Technical Engineer - NORTH
1. Arbeitsort: Bournemouth
2. Arbeitszeit: Vollzeit
3. Vertragsdauer: Unbefristet
Job posting title
Pre-Sales Technical Engineer - NORTH
Job summary
The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.
Job description
Job Summary
The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales. They are expected to be product experts with a strong knowledge in IT systems and the threat landscape. Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.
Functional Responsibilities and Duties (English - Mandatory)
4. Support the sales team in handling more technical enquiries from larger end-user customers
5. Discussing technical aspects of the products with end-users
6. Train resellers and Eset staff on products and their application
7. Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licencing and impact / integration in broader IT systems
8. Be an Eset evangelist both at end-user meetings and events
9. Keep up-to-date on industry knowledge and news on a technical basis
10. Assist and develop onsite or remote PoCs, Demos and customer engagement.
11. Participate in sales strategy planning, customer design, technical evaluations and sales calls.
12. Provide technical sales advice to the internal and external sales teams on specific enquiries
13. Undertake product training sessions for Eset staff
14. Undertake product and technical training sessions for resellers and their staff (time required away)
15. Undertake web demonstrations to key customers and resellers
16. Undertake onsite demonstrations to prospective customers and resellers (time required away)
17. Attend exhibitions and conferences to provide technical product advice (time required away)
18. Prepare and undertake monthly product webinars to the reseller channel and end-users
19. Manage KPIs and personal goals
Experience
20. Previous experience providing technical support to both end-users and resellers
21. Experience with security software and their application within an IT environment
22. Working knowledge of IT infrastructures using a wide range of OS
23. Previous experience delivering training
24. Previous experience in presenting IT products
25. Project management experience
Knowledge
26. In-depth knowledge of the security software industry and Eset competitors
27. Complete ESET product knowledge
28. Good knowledge of Linux OS
Language
English C2 - Proficient
Personal characteristics
29. Able to present confidently to senior IT staff specialising in IT Security (CISO level)
30. Able to relate security issues to business concerns and match to a product solution
31. Enterprise network knowledge essential
32. An understanding of encryption technologies
33. An understanding of server infrastructure and domain configuration
34. Extensive knowledge of current Windows server and desktop operating systems
Leadership
N/A
Travel
35. Full valid drivers licence
36. Able to travel and stay away as and when required
Job requisition
JR-04754 Pre-Sales Technical Engineer - NORTH (Open)
Primary location
Bournemouth
Additional locations
Time type
Full time Jetzt bewerben