People Services Administrator Contract: Shared Hub & Recruitment (P&C) Location: Bolton, BL6 6SU (hybrid role) Hours of work: 37.5 Contract Type: Permanent We are seeking a People Services Administrator to support the launch of our new People & Culture helpdesk, providing a first-class service for colleagues and ensuring all P&C queries are accurately captured and directed to the right place. This role will play a crucial part in creating a smooth, consistent experience for employees and managers across the organisation. Job Description We are looking for someone who is genuinely motivated by helping others, able to communicate clearly, and comfortable following structured guidance and work instructions. With multiple internal and external changes coming to P&C, full training will be provided, and we aim to go live as soon as possible. Approval is being sought for two additional roles, and applications will be open to both internal and external candidates. Key Responsibilities Act as the first point of contact for P&C queries, ensuring accurate logging and redirection within a 2‑day SLA. Deliver high‑quality HR administration across the employee lifecycle. Prepare and issue employee contracts, changes and related documentation. Support pre‑boarding, cross‑boarding and offboarding processes to ensure a smooth employee experience. Maintain accurate employee files and update P&C systems with required information. Support compliance activities, including GDPR, DSAR data gathering and internal governance requirements. Manage shared mailbox enquiries, providing timely and professional responses. Build effective working relationships across P&C and the wider business Professional and Personal Competencies/Qualifications A passion for delivering first-class, professional customer service. Excellent written and verbal communication skills. High attention to detail and accuracy. Strong IT skills, including proficiency in Excel and PowerPoint. Confident working with data; proficient touch typing. Ability to organise and prioritise workload effectively. Flexible and adaptable with a collaborative approach. Awareness of GDPR and Data Subject Access Requests. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. Becomewhoyouwant Bepartofsomethingbigger aplacetobeyou facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .