This website uses cookies to ensure you get the best experience. Ekco and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. ek.co Mail Service Delivery Ekco UK - Milton Keynes Onsite IT Support Engineer About Ekco Founded in 2016, Ekco is now one of the fastest-growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation, and driving better outcomes from our customers’ existing technology investments. In a few words, we take businesses to the cloud and back! We have over 900 highly talented and supportive colleagues (and counting) across regional offices in Ireland, the UK, the Netherlands, and Malaysia. About The Role We’re looking for an Onsite Engineer to join our client in Milton Keynes. You'll be responsible for providing 1st and 2nd line support across our Windows 11 and Microsoft 365 environment. In this hands-on, reactive role, you will be delivering technical assistance. Job Duties / Requirements Platform & Application Support Provide end-user support for Windows 11 devices and environments. Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, Excel, and PowerPoint Account & Access Management Administer user accounts using Active Directory Users and Computers (ADUC). Manage permissions and group memberships. Device Management Perform laptop builds and deployments via SCCM. Conduct new and replacement laptop handovers to end users. Support hardware such as Zebra label printers and handheld scanners. Networking & Infrastructure Support Handle network port patching and testing. Assist with equipment installation and troubleshooting across office locations. Customer Support Deliver 1st and 2nd line support, both face-to-face and via remote tools (Teams / Bomgar). Manage walk-in requests and Service Desk tickets in a timely and professional manner. Audio Visual (AV) Support Provide AV setup and troubleshooting for Townhall meetings and other events. About You Strong technical knowledge of Windows 11 and Microsoft 365 applications. Experience with Active Directory, SCCM, and basic networking. Confident supporting users in person and remotely. Excellent communication and problem-solving skills. Customer-oriented mindset with the ability to stay calm under pressure. Proactive attitude, always looking for ways to enhance processes and improve user experience. Department Service Delivery Locations Ekco UK - Milton Keynes Job Openings 1st line Engineer 24/7 Service Delivery Cape Town - South Africa Systems & Automation Engineer Service Delivery Cape Town - South Africa 24/7 Manager Service Delivery Cape Town - South Africa More jobs Service Delivery Ekco UK - Milton Keynes Onsite IT Support Engineer Loading application form Jobs Data & privacy ek.co/ Employee login Candidate Connect login Dutch Applicant tracking system by Teamtailor