Customer Service Administrator - 12 month FTC
29,500 per annum, increasing after successful probation
Braintree, Essex
Monday-Friday, 9am-5pm, 35 hours
Please note, you must drive and have access to a vehicle due to location
Are you driven by achieving results and confident in working towards key performance indicators (KPIs)? Our client is currently seeking a Customer Service Administrator to join their team on a permanent basis. As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice.
This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to reprioritise your tasks based on evolving needs and priorities.
To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you!
Please note, this is a 12-month fixed term contract with the potential of going permanent.
Responsibilities
* Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
* Providing detailed induction briefings and offering advice and guidance to clients throughout the process
* Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
* Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
* Handling inbound and outbound calls effectively, while maximising support provided to those in need
* Undertaking casework, including complex or safeguarding cases, as required
* Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
* Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations
Qualifications and Skills
* Ability to provide a service to clients over the phone, overcoming language barriers
* Experience working towards challenging performance KPIs
* Proven experience of providing advice and support in sensitive and emotionally demanding situations
* Ability to work under pressure and meet deadlines
* Empathetic approach to assisting individuals facing transition and uncertainty
* Ability to learn quickly and adapt to change
Recruitment Process
* Counter Terrorism Check (CTC) is required - this will be completed by the client on your behalf
* A fully enhanced DBS certificate is required
* Must have 5 years continuous residency in the UK
* A valid passport
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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