This Retail Assistant is based within the clubhouse and supports the golf team with the smooth running of the Pro-shop and golf related services. Located at the centre of resort activities, the retail and golf teams are the first point of contact for golfers, residents, visitors, members and guests on property. This is a sales focused role that requires a detailed knowledge of all products and services on offer, with an emphasis on Pro-shop goods, merchandise and stock. The role requires cross-departmental communications and a close working relationship with the food & beverage and resort services teams on the delivery of seamless 5-star guest experiences. The role operates on a shift-based system and hours of work vary in line with the needs of the business. Afternoon and evening work required along with rotational weekend working. Contract: Permanent, 40 hours per week Reports to: Director of Golf Key Duties & Responsibilities: Provide a warm and welcoming reception and environment for all patrons Assist with the day-to-day running of the Pro-shop and retail activities Daily promotion and upselling of Pro-shop goods to maximise sales Regular display cleaning and refreshing, stock management, reordering and storage Process orders, bookings and tee-time requests including email and telephone enquiries in a friendly and efficient manner Assist with point-of-sale activities including cash handling and other functions Maintain a detailed knowledge and understanding of all site-wide products and services Promote and upsell site wide services and facilities where possible Communicate operational and management information to golfers as required Any duties required by management to ensure the delivery of 5-star services Qualifying Criteria: Previous golf or sports hospitality experience advantageous Excellent communication and interpersonal skills Confident and friendly personality Passion for sales and delivering exceptional customer services Commitment to high quality standards and keen eye for detail Team player with an ability to multi-task Positive and flexible approach to work Good time management and timekeeping Proof of eligibility to work in the United Kingdom Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.