Job Description
We are seeking a friendly and empathetic Customer Service Assistant to join our team in Barrow-in-Furness, United Kingdom. As a Customer Service Assistant, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with a smile.
* Greet customers warmly and assist them with inquiries, concerns, and requests
* Handle customer interactions via phone, email, and in-person with a positive and professional attitude
* Listen actively to customer needs and provide appropriate solutions or escalate issues when necessary
* Process transactions, returns, and exchanges accurately and efficiently
* Maintain up-to-date knowledge of products, services, and company policies
* Collaborate with team members to ensure a seamless customer experience
* Manage and prioritize multiple tasks in a fast-paced environment
* Contribute to maintaining a clean and organized work area
* Participate in ongoing training and development to enhance customer service skills
Qualifications
* Excellent verbal and written communication skills
* Strong active listening abilities to understand and address customer needs effectively
* Problem-solving skills to resolve customer issues promptly and efficiently
* Basic computer skills, including proficiency in Microsoft Office suite
* Ability to multitask and manage time effectively in a fast-paced environment
* High school diploma or equivalent
* Previous customer service experience preferred, but not required for entry-level candidates
* Positive attitude and ability to work well in a team
* Patience and empathy when dealing with challenging situations
* Flexibility to work various shifts, including weekends and holidays, as needed
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.