Job Description
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.
* Welcome guests and manage the check-in and check-out processes during night hours
* Handle last-minute reservations and respond to guest inquiries via phone or in person
* Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
* Process and verify guest bills, making adjustments as necessary
* Prepare and distribute daily reports for management review
* Monitor hotel security and respond to emergencies or guest concerns
* Assist with any guest requests or issues that arise during the night shift
* Promote hotel services and amenities to maximize revenue opportunities
* Collaborate with other departments to ensure seamless guest experiences
* Maintain cleanliness and organization of the front desk area
Qualifications
* Previous experience in a similar role within the hospitality industry
* Strong attention to detail and excellent analytical skills
* Proficiency in Opera and basic accounting principles
* Outstanding customer service skills with a friendly and professional demeanor
* Ability to work independently and take initiative during overnight shifts
* Excellent communication skills, both verbal and written
* Flexibility to work night shifts, weekends, and holidays as required
* Ability to handle pressure and remain calm in stressful situations
* Strong numerical skills and accuracy in financial transactions
* Team player with the ability to collaborate effectively with other departments
* Discretion and ability to maintain confidentiality of guest information
* Basic sales skills to promote hotel services and amenities
* High school diploma or equivalent; associate's degree in hospitality management is a plus
Additional Information
The Person:
Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.