Job Description
* Flexible hours
* Incentatives
* Holiday entitlement
ALARM RECEIVING OPERATOR Location: Chandlers Ford This is 12-hour shifts - 7am - 7pm or 7pm - 7am (4 on 4 off) Competitive salaryWe are working with a highly recognised, industry leading Fire & Security business and is growing rapidly. They have a track record of providing fantastic opportunities to candidates throughout the Country. Due to their expanding team and client base, they are now seeking an ARC operator for their gold standard ARC unitResponsibilities and DutiesMonitoring Responsibilities
* Follow company & customer procedures for remote monitoring services, ensuring compliance with all relevant standards, including EN 50518:2018 (BS 5979), BS 8418, BS 8484, ISO 9001 & ISO 27001
* To escalate genuine situations to the emergency services, other appropriate enforcement agencies and/or customer nominated points of contact as the specific situation dictates.
* Handle alarms, activations and warning messages from security and fire applications in accordance with NPCC and CFOA guidelines, company procedures and customer expectations.
* To provide access only to authorised person/s to protected premises.
* Produce detailed, accurate, timely and professional incident and fault reports, suitable for onward communication to both our customers and key stakeholders within the company.
* Conduct regular system integrity checks of remotely supported and internal systems to ensure there is no degradation in the effectiveness of the services we can provide. Identified issues should be reported to the management team, without delay, as appropriate
* To manage alarm activations queries via telephone or in writing in a manner that portrays a professional, polite and courteous image of the company, that instils confidence in our customers and demonstrates empathy where appropriate.
* Take ownership of the customer, including responding to queries in a timely manner, recording customer requests, escalation of incidents, requests, and queries as necessary.
* Ensure you maintain an understanding of the overall company objectives and departmental objectives.
* Work as a team to ensure that we strive to exceed minimum service level agreements.
* To immediately escalate to a member of the management team any issues that.
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