Job Description
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based onsite in Crisis Skylight Merseyside, 96 Kent Street, L1 5BD
Hours: 35 per week between the hours of 8.30am – 5pm Monday to Friday on a rota basis
About the role
As the Engagement and Assessment Team Leader, your team will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will be responsible for
* Ensuring that your team:
*
o Welcomes them to the service on site and at partner agencies (if applicable), listening carefully and non-judgementally to their story,
*
o Complete thorough Crisis and Mainstay assessments using a trauma informed approach,
*
o Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness helping them formulate a holistic plan take the initial steps, where necessary.
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o Effectively manage a caseload of members who require short term intervention to end their homelessness in a timely manner.
1. Supervision and line management ...