Role Overview
Connect to Community (C2C) is a key part of how we deliver resident‑focused, strengths‑based adult social care. As a Senior Social Care Assistant in C2C you will be the first point of contact for residents, carers and professionals, working within a multi‑disciplinary team to provide timely, proportionate and joined support. You will hold strengths‑based conversations, triage safeguarding concerns, apply the Section 42 test, manage risks, and ensure cases remain within C2C until they are stable.
Key Responsibilities
* Respond to new contacts and support residents during periods of change or crisis.
* Gather relevant information, provide advice and guidance, and signpost to appropriate community and universal services.
* Triage safeguarding concerns, apply the Section 42 three‑part test and take prompt action to manage immediate risks.
* Carry out welfare visits and Mental Capacity Act work where required.
* Collaborate with colleagues across reablement, technology‑enabled care, occupational therapy and voluntary services.
* Use judgement to balance risk, proportionality and positive outcomes for residents, working within agreed timeframes to prevent unnecessary delays.
Qualifications & Experience
* Experience working in adult social care and a good working knowledge of the Care Act and Mental Capacity Act.
* Confidence in gathering information, managing risk and making balanced decisions.
* Ability to work effectively in a busy, changing environment while maintaining a person‑centred approach.
* Excellent communication skills, able to engage clearly and professionally with residents, carers and partner agencies.
* Valid UK driving licence and access to a vehicle to travel across Surrey (urban and rural areas).
* Enhanced DBS and Children’s/Adults’ Barred List checks will be required.
Working Conditions & Compensation
* 36‑hour working week, starting salary £33,552 per annum.
* Option to buy up to 10 days of additional annual leave.
* Generous local government salary‑related pension.
* Up to 5 days of carer’s leave and 2 paid volunteering days per year.
* Paid paternity, adoption and dependants leave.
* Employee Assistance Programme (EAP) to support health and wellbeing.
* Learning and development hub providing resources for professional growth.
* Wellbeing and lifestyle discounts including gym, travel and shopping.
* Chance to make a real difference to the lives of our residents.
Additional Information
Surrey County Council is undergoing Local Government Reorganisation, moving from a two‑tier system to two new unitary councils in April 2027. If employed on 1st April 2027, the role will transfer with current terms and conditions to one of the new organisations. For more information, see the information for applicants on Local Government Reorganisation – Surrey County Council Our Commitment.
Application Process
Before submitting your application, please read the full job description and the 'Our Life at Surrey' handbook for an insight into working at Surrey. Candidates will need to answer the following questions: What motivates you to apply? What relevant experience or transferable skills do you bring? What three qualities would make you a good Senior Social Care Assistant and how do these support our culture of collaboration, inclusivity and adaptability?
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