Job Title: Head Of Networks Location: Droitwich (Hybrid with occasional travel)Job Type: Full-Time (40 hours per week) - (on call as required)Salary: up to £85,000 DOE + £4,800 Car Allowance + discretionary annual bonusJob Summery The Head of Networks will lead the end-to-end management and strategic development of Airband’s network and physical infrastructure. This pivotal role oversees ISP network operations—including IP core, BNG, access, capacity, and CPE—while managing the full lifecycle of physical assets such as FTTP infrastructure, legacy FWA sites, cabinets, and private facilities.Combining technical expertise with strong leadership, the post holder ensures network services and infrastructure are reliable, scalable, secure, compliant, and cost-effective. Responsibilities include technical direction, asset lifecycle and financial management, and team leadership.Working collaboratively with Network Operations, Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices.ResponsibilitiesNetwork Operations & PerformanceLead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring high-quality operational support for ISP services.Ensure day-to-day availability, performance, and security of the ISP network.Operate and maintain broadband network infrastructure including:- BNG platforms (subscriber management, authentication, policy control, QoS)- IP core and aggregation networks (routing, MPLS, VRFs, segment routing)- Internet transit, IXPs, peering, and interconnectsOversee IP address management, including RIPE allocations, DHCP, CGNAT platforms.Ensure effective support and lifecycle management of the CPE estate, including firmware, provisioning, TR-069/USP ACS platforms, and interoperability testing.Monitor and manage network capacity across access, backhaul, and core layers, planning upgrades ahead of demand.Implement and continuously improve monitoring, alerting, troubleshooting, and incident response processes.Infrastructure Asset Lifecycle ManagementDevelop and implement asset management strategies for physical infrastructure assets, including FWA sites, cabinets, and private facilities.Conduct asset condition assessments, audits, and performance evaluations.Track asset lifecycle status, performance, service life, and replacement schedules.Ensure assets are operated and maintained in line with industry standards, regulatory requirements, and organisational objectives.Monitor and optimise lifecycle costs, maximising asset value and return on investment.Data Management & ReportingMaintain accurate asset and network records using asset management systems, GIS, and network management tools.Produce regular reports covering asset condition, network performance, risks, compliance, maintenance activity, and financial performance.Ensure compliance with regulatory reporting requirements and industry standards.Risk Management, Resilience & ComplianceIdentify and mitigate operational, financial, environmental, and security risks related to network and infrastructure assets.Ensure compliance with all relevant legislation, regulations, safety standards, and best practices.Lead or support disaster recovery, resilience, and business continuity planning for critical infrastructure and network services.Financial & Strategic PlanningOwn and manage budgets for network and infrastructure assets, including hardware, software, licensing, maintenance, and capacity expansion.Forecast future investment requirements based on growth, asset condition, and technology roadmaps.Develop long-term network and asset management strategies aligned to business objectives.Stakeholder & Vendor ManagementWork closely with Engineering, Operations, Field Engineering, Customer Service, and Project teams to align asset and network priorities.Liaise with regulators, contractors, service providers, and vendors to ensure effective delivery of maintenance, upgrades, and projects. Build and manage strong supplier and partner relationships.Leadership & People ManagementSet clear objectives, performance standards, and expectations for team members.Provide coaching, mentoring, and regular feedback to develop skills and performance.Allocate work effectively based on skills and priorities.Lead teams through change, fostering engagement, accountability, and continuous improvement.Act as a role model, consistently demonstrating and upholding Airband’s values.Key SkillsStrong Management expertise in IP networking and ISP infrastructureProven infrastructure asset management experienceStrategic thinking with the ability to develop long-term plansStrong financial and commercial acumenExcellent leadership, people management, and coaching skillsStrong analytical, data-driven decision-making capabilityExcellent written and verbal communication skillsStrong organisational and planning skills with the ability to manage competing prioritiesProactive problem-solving mindset with high attention to detailFlexible, adaptable, and resilient in a changing environmentCollaborative approach with the ability to influence multiple stakeholdersEssential5+ years’ experience in network and/or infrastructure management rolesIn-depth knowledge of IP networking, TCP/IP, and data protocolsProven experience managing teams and operational environmentsFull UK driving licenceAbility to travel as requiredDesirableCCNA, CCNP or equivalent networking certificationFamiliarity with ISO 55000 / ISO 55001 asset management standardsIAM certification or qualificationBSc degree in Computer Science, IT, Engineering, or related disciplineWhat can Airband Offer you?25 days of paid leave a year rising to 30 plus bank holidays with service.5% Airband pension plus a minimum 3% employee contribution.Customer referral bonus - a thank you for every customer you send our way.We offer hybrid working – a mix of working from home and in the office.Free Broadband - If you are in our coverage, you can benefit from free broadband with us!20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!Refer a friend reward scheme!Pre-employment checksPlease note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.Recruitment agency support is not required at this time.