Role Overview: Senior Service Designers are the driving force behind discovery. You’ll lead research, map real-world scenarios, uncover insights, and identify opportunities, doing hands-on work to pinpoint where efficiencies falter and where transformation can create real impact. You’ll analyze how processes and business units operate today, synthesize findings, and help shape the opportunities that define tomorrow.
What You’ll Do as a Sr. Service Designer:
* Discover Scenarios Across Business Units
* Generate Insights Through Analysis
* Identify Opportunities
* Visualize Findings
* Collaborate Across Disciplines
What You Bring (Essential):
* 5–8 years in Service Design, CX Strategy, UX Research, or Business Consulting
* Strong skills in qualitative research, synthesis, and systems mapping
* Proven ability to document complex workflows and create service blueprints
* Proficiency in visual communication and structured documentation
* Comfortable navigating ambiguity and working independently within a guided scope
* Strong collaboration skills across design, business, and technology teams