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CPS Group (UK) Limited provided pay range
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Senior Delivery Consultant Placing Tech Talent across the UK & US
Senior Travel Claims Handler
Location: Cardiff (Hybrid Working)
Salary: £27,000 (DOE) + Excellent Benefits & Progression
CPS Group are partnering with a fast-growing, data-driven insurance organisation based in Cardiff. With a strong presence across the UK and internationally, they’re now looking for a Senior Travel Claims Handler to join their expanding, forward-thinking team.
In this role, you’ll be at the forefront of delivering an outstanding claims experience to customers, handling a variety of complex travel insurance claims for both domestic and international travel. Alongside this, you’ll have the opportunity to support, coach, and mentor others, making a real difference to both customers and colleagues.
What You’ll Be Doing:
Handling and settling complex travel insurance claims and complaints in line with policy terms and industry regulations
Supporting and coaching team members to encourage continuous learning and development
Carrying out quality checks and providing constructive feedback
Assisting the Team Leader with day-to-day operational activity
Identifying and implementing process improvements to enhance efficiency
Managing your caseload proactively to meet service standards and deadlines
Ensuring compliance with regulatory and legislative requirements
What We’re Looking For:
Experience within a travel insurance claims role (Essential)
Strong communication skills and the ability to build positive relationships with customers and stakeholders
A proactive, self-motivated approach with excellent organisational skills
Confidence in coaching and supporting others within the team
Commitment to delivering exceptional customer service
If you’re looking for a role where you can make an impact, grow your skills, and be part of a supportive team, please get in touch.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Insurance
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