Talent Acquisition TGB Team Lead / Connecting top talent with opportunities
Job Description
Customer Support – Deadline 14th November
Details
* £30,000 / Year
* Salary £30,000
* Hybrid working (3 days per week in the office)
* Permanent
* ASAP start
* Near Epsom, Surrey (own transport beneficial)
* Generous benefits package (performance related bonus, pension, access to car scheme, birthday voucher, cycle scheme, discounted onsite gym membership, subsidised café and canteen, 25 days holiday + all bank holidays)
About the client and role
TLP has worked with Toyota (GB) PLC for over 25 years and is a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC). Our client, a global automotive company, offers an exciting opportunity for a candidate passionate about delivering brilliant customer service, with genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.
Key responsibilities:
* Respond to customer enquiries through multiple channels – inbound/outbound telephone communication, email, social media, and web chat services.
* Use your personality and excellent customer skills to deliver a memorable experience.
* Ensure the information you record in company systems accurately reflects the communications you have with customers.
* Make sure that advice you give is appropriate and relevant.
* Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual.
* Be focused on personal productivity and contribute toward the departmental Service Level Agreements by meeting/exceeding all individual and team targets.
* Work independently, within a framework, and make empowering decisions to deliver the right customer outcomes.
* Be engaging and have the ability to build a rapport with customers, business partners, and colleagues.
Skills & Experience:
* Excellent written and customer service skills is essential.
* PC literate.
* Ability to learn new systems & processes quickly and apply them accurately.
* Common sense and open-minded approach to dealing with queries.
* Be an ambassador for the customer’s voice within the business.
* Confident with a “customer-first” mindset.
* Great listening skills and a high level of attention to detail in everything you do.
* Enthusiasm for personal development goals.
Full job description available.
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