Job Description Job Title: Repairs Planner\n Contract: Temp to Perm\n Salary: £16.91 per hour (Umbrella Rate)\n Hours: 8:00am – 5:00pm Office-Based full time\n\nLocation: Finsbury Park, N4\n\nAbout the RoleWe are seeking an organised and proactive Repairs Planner to join our team. You will play a key role in ensuring repairs are allocated, scheduled, and completed efficiently, while maintaining high levels of customer satisfaction. This is an excellent opportunity for someone with experience in social housing and repairs/maintenance to step into a fast-paced and rewarding position.\n\nKey Responsibilities\nManage the incoming repairs inbox, allocating work to operatives and subcontractors.\n\nSchedule appointments and works effectively, ensuring resources are maximised.\n\nUse the in-house system to monitor and actively schedule operatives and subcontractors.\n\nHandle complex repairs and manage demanding situations, ensuring service recovery and customer satisfaction.\n\nTake inbound calls and emails, log issues, allocate jobs, and monitor completion progress.\n\nProvide timely updates to clients and maintain accurate system records.\n\nBuild and maintain effective working relationships with operatives, clients, customers, and