Newhall Surgery is looking for amotivated, empathetic, customer service orientated person to join our busy CareNavigation Team. The post holder will have a positive attitude, good listeningand communication skills and be a team player. Previous primary care or customer based service experience is required. This is a varied role and much ofthe work undertaken will be of a highly confidential and sensitive nature.
Part time hours are offered,however, the successful candidate would need to be available to work theafternoon shifts as necessary with daily working hours between 8.00am and 6.30pm. The hours required are between 25 and 30 hours per week, the working pattern to be agreed with the successful candidate.
Closing date: 22 June 2025.
Main duties of the job
The post holder will work within our busy Care Navigation Teamanswering the telephone, dealing with patient enquiries, booking appointments,undertaking tasks for our clinical teams, signposting patients to internal andexternal services and generally providing a high standard of patientliaison.
The post holder will be ableto demonstrate excellent verbal and written communication skills, be able to organiseand prioritise a busy workload and work to tight deadlines whilst maintainingconfidentiality and demonstrating tact and diplomacy. Attention to detail is ofparamount importance as there will be a high level of contact with patients andtheir individual data. Some data will be of a highly sensitive nature.
The postholder will need to be able to work within and understand the importance ofpolicies and procedures around patient information, data sharing, informationgovernance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are illand potentially stressed. You will betheir first port of call. Empathy andunderstanding with a willingness to help provide a solution following PracticeProtocols is the key to this very important role.
About us
Newhall Surgery has a list sizeof approximately 11,200 patients. We have an active Patient Participation Groupand endeavour to liaise well within the local community. We are active onFacebook and have good reviews within NHS Choices.
Our clinical staff consists ofthree GP Partners, four GP's, two registrars, GP Trainees, Advanced ClinicalPractitioner, Advanced Clinical Practitioner / Nurse Manager, Nursing Team, Clinical Pharmacists, a CareCoordinator and a Health & Wellbeing Coach.
We also have committed andprofessional management, administrative, secretarial and care navigation teams.
We are a friendly Practice whobelieve that communication, team working, well-being and learning are vital tothe success of our organisation.
We also have two 'get togethers'per year to help support our internal communication processes and the feelingof 'family' within the organisation.
The Partners are very supportiveof staff and place a high value on their learning and development.
Job responsibilities
Please see the attached Job Description and Person Specification for full details of the Care Navigator role.
Person Specification
Experience
* - Working with the general public in a customer service role
* - Understanding of medical terminology
* - Working in a NHS / primary care environment
Qualifications
* - Good standard of education with literacy and numeracy skills.
Skills
* - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Personal Qualities
* - Polite and confident
* - Flexible and cooperative
* - Excellent interpersonal skills
* - Motivated and proactive
* - Ability to use initiative and judgement
* - High levels of integrity and loyalty
* - Sensitive and empathetic in distressing situations
* - Ability to work under pressure
* - Flexibility to work outside of core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr