Senior Accommodation Support Worker
Lead and support a trauma-informed accommodation service, supervising support staff and delivering high-quality safeguarding, risk assessment and support planning for survivors of domestic abuse and modern slavery.
If youve also worked in the following roles, wed also like to hear from you: Refuge Support Worker, Residential Support Worker, Domestic Abuse Practitioner, Support Practitioner, Housing Support Worker, Domestic Abuse Support Worker, Domestic Violence Caseworker, Community Advocate, Family Support Worker, IDVA / Independent Domestic Violence Advisor, ISVA / Independent Sexual Violence Advisor, Domestic Abuse Support Worker, Domestic Abuse Navigator
Please Note: Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies; the post holder must be female
SALARY: £28,861 to £33,786 per annum + Benefits
LOCATION: Refuge-based across the Black Country
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday 9am 5pm (37.5 hours per week)
JOB OVERVIEW
We have a fantastic new job opportunity for a Senior Accommodation Support Worker to join a specialist accommodation service supporting survivors of domestic abuse and modern slavery.
As a Senior Accommodation Support Worker you will provide leadership, supervision and case oversight within refuge and dispersed accommodation, ensuring high standards of safeguarding, risk assessment, safety planning and person-centred support planning.
The Senior Accommodation Support Worker will promote a trauma-informed, empathetic environment that empowers residents to build independence, access housing, welfare benefits and external services, and move forward safely. This is a fast-paced, rewarding role requiring resilience, partnership working and strong communication skills.
DUTIES
Your duties as the Senior Accommodation Support Worker include:
Team Supervision and Leadership: Provide line management, guidance and support to support workers, students and volunteers
Case Oversight and Quality Assurance: Ensure high-quality needs assessments, risk assessments and resident-led support plans are completed and reviewed
Referral and Allocation Management: Oversee new referrals, assess risk, allocate accommodation and ensure contractual targets are met
Safeguarding and Risk Management: Promote robust safeguarding practice and respond appropriately to concerns involving adults and children
Resident Advocacy and Support: Advocate for residents with housing, legal, welfare and partner agencies to achieve positive outcomes
Group Work and Activities Coordination: Develop and deliver group interventions and activities that support recovery and resilience
Health and Safety Compliance: Monitor accommodation standards, reporting issues and ensuring safe, secure environments
Data and Performance Monitoring: Maintain accurate records, update case management systems and contribute to performance reporting
Rota and Resource Planning: Support staffing rotas to ensure appropriate cover and effective service delivery
CANDIDATE REQUIREMENTS
ESSENTIAL
Previous experience in supporting adults experiencing domestic abuse, trauma or multiple disadvantage
Experience of undertaking risk assessments, safety planning and developing person-centred support plans
Experience of supervising staff, students or volunteers
Knowledge of safeguarding adults and children legislation and best practice
Ability to advocate effectively and build supportive, non-judgemental relationships
Experience working within a target-driven or contract-led environment
Competent IT skills including Microsoft Office and case management systems
Full driving licence with access to a vehicle
Eligible to work in the UK
Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies; the post holder must be female
DESIRABLE
Knowledge of homelessness, welfare benefits and public funds entitlement
Understanding of trauma-informed practice and motivational interviewing
Experience of working in refuge, residential or supported accommodation settings
Knowledge of relevant legislation relating to domestic abuse, modern slavery and immigration
BENEFITS
Mileage allowance
Training and development opportunities
Employee Assistance Programme
Access to group clinical supervision
25 days annual leave plus bank holidays (pro rata)
Wellbeing day
Pension scheme with employer contribution
Time off in lieu when required
This role requires a DBS check
APPLY TODAY
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JOB REF: AWDO-P14456
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