IT Manager/Lead- Integration & Transformation Leading Media Client | London About the Opportunity We are seeking a hands-on IT Manager/Lead to take ownership of the complete IT provision for the London office, youll work across UK and USA operations. This role combines strategic planning with hands-on technical delivery - you'll map out the future state, scope the project, implement solutions, and provide direct user support. Perfect for an all-rounder who thrives on designing meaningful outcomes and delivering tangible results. Key Responsibilities Infrastructure Integration & Implementation Consolidate servers, infrastructure, ethernet, and telephone systems Set up and configure corporate network infrastructure in office environment Implement ethernet cabling within office environment Configure corporate Wi-Fi with appropriate security measures Set up and configure firewalls and network security Manage desktop and network infrastructure within an Azure environment (VMware, Storage, Networking) Hands-On Technical Delivery Provide hands-on support to users across UK and USA Troubleshoot networking issues and resolve technical problems Manage MS Office 365, Intune, Teams, SharePoint, and Active Directory Take ownership of all office IT and corporate environment Implement appropriate service desk and support processes Ensure business continuity during integration and transition phases Stakeholder Management Manage relationships with senior stakeholders (including some challenging personalities) Communicate technical plans and progress in business-friendly language Build consensus and manage expectations across different user groups Collaborate with IT partners and external vendors Essential Skills & Experience IT Leadership & Delivery Proven experience in planning, management, and delivery of IT services Previous experience setting up networks in small-to-medium office environments Hands-on team lead/management experience - not just strategic Track record of delivering IT integration or transformation projects Ability to scope, plan, and implement projects from discovery to steady state Technical Infrastructure Expertise Desktop and network infrastructure support experience (VMware, Storage, Networking) Professional knowledge of corporate Wi-Fi setup and security Firewall setup and configuration expertise Experience with ethernet cabling and physical network infrastructure within office environments Troubleshooting networking issues - hands-on diagnostic and resolution skills Server infrastructure management and integration Microsoft Ecosystem Strong experience with Azure, MS Office 365 administration Microsoft Intune for device management Teams and SharePoint configuration and support Active Directory management and domain integration Cloud and hybrid infrastructure experience Service Delivery & Support Service desk and support process experience Hands-on user support across multiple locations Experience supporting UK and international users (time zones, remote support) ITIL awareness or formal service management experience desirable Soft Skills & Attributes Strong stakeholder management skills with ability to handle difficult personalities Excellent organizational skills and time management Strong technology and business acumen Excited about leveraging technology to deliver meaningful business outcomes All-rounder mentality - comfortable with strategic planning AND hands-on work Self-motivated and able to work independently