First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously. Entry Criteria 104 UCAS points – BBC at A Level GCSE Maths & English – Grade 4 (C) The right to work in the UK Degree Apprenticeships A Degree Apprenticeship is a fantastic blend of degree level learning where college and sixth form leavers can continue education and start a career at the same time! You will be responsible for your own development and carving out your long-term career at First Response. You will be keen to learn, happy to make mistakes and seek out feedback to accelerate your development. You will be keen to support our customers and work collaboratively with your team. You will look to continuously challenge process by applying what you have learnt at university back to the workplace to help us improve our business and become more efficient. Our impressive business degree apprenticeship programme offers: A full university degree in Management and Leadership at Manchester Metropolitan University. A full-time role at First Response Finance (A UK Top 100 employer) A starting salary of £18,741.00 No student debt – we cover all your tuition fees! A real role with challenging work Robust mentoring scheme designed to support you through your career with us. Opportunity for hybrid working once fully trained in line with your team. More about the job… You will join our Account Management Team based at our Leigh Office (WN7 3XZ). As part of the Account Management team some of your roles and responsibilities will include: Key Requirements : A genuine ' Team Player ', working collaboratively with your colleagues and our customer base You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: ' make mistakes and learn from them ' Key Responsibilities: This busy role will be telephone based, taking inbound and making outbound calls throughout the day. You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome. Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them. This is a full-time position where you will work: Monday to Friday: 09.00-17.30 One in four Saturdays: 9:00 - 13:00 Hybrid with 3 days in the office (likely more during your training period)