Contract Terms
* Grade: SC6
* Salary: £35,520 – £36,585 per annum
* Location: Hybridworking
* Contract Type: FTC – 2 Years (36 Hours per week)
* Closing Date: Sunday, 7th June 2026
* Interview Date: Week commencing 11th June 2026 (TBC)
About the Role
We’re looking for an experienced Benefits Officer to join our Housing Benefit Team, playing a key role in providing a high‑quality service to residents who need financial assistance with their rental liability and Council Tax.
In this role, you’ll be responsible for accurately assessing Housing Benefit, Council Tax Reduction and Crisis Resilience Fund, ensuring timely and compliant decision‑making. You will manage a varied caseload, applying your knowledge of Housing Benefit legislation – including other Welfare Benefits – to deliver high‑quality assessments. Attention to detail, strong numeracy skills and the ability to interpret complex information are essential, alongside a commitment to delivering a responsive and customer‑focused service.
About the Team
The primary focus of the Benefits Service is the administration of Housing Benefit and the Council Tax Reduction Scheme. The service also deals with the Crisis Resilience Fund, Housing Support Fund and Financial Support. It’s a fast‑paced, supportive environment where teamwork, knowledge sharing, and a strong sense of purpose are at the heart of everything we do.
About You
You are an experienced Housing Benefits and Council Tax Reduction Assessment Officer with a strong understanding of current legislations and processes. Ideally, you will have hands‑on experience using benefits systems such as NEC.
You’re confident handling complex cases and sensitive situations, bringing a customer‑focused approach and a commitment to delivering accurate, high‑quality outcomes. Highly organised and adaptable, you thrive in a fast‑paced environment and are motivated by making a tangible difference to residents’ lives.
Key Qualifications and Skills
* Knowledge of Housing Benefit and Council Tax Reduction scheme.
* Excellent written and verbal communication skills; able to manage workload.
* Ability to work accurately to tight deadlines, independently and as part of a team.
* Ability to keep up to date with relevant legislative changes.
* Conscientious attitude and attention to detail.
* Ability to remain calm and focused under pressure.
* Enthusiastic about delivering results.
* Flexible approach to work to accommodate changing priorities.
* Ability to consider and make recommendations on backdating benefit claims.
* Ability to deliver to agreed deadlines and manage conflicting priorities.
* Problem‑solving and decision‑making skills.
* Strong numeracy skills with excellent accuracy.
* Experience using benefits systems, ideally NEC (or similar).
* Ability to manage and prioritise a busy and varied caseload effectively.
* Strong customer focus, with experience supporting vulnerable residents.
Working for Haringey
Our benefits package includes a leave entitlement of 29 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture.
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