Overview
2nd Line IT Support Technician - Bristol / Cardiff
We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies. Based in Bristol (with regular travel to Cardiff), you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.
All travel and overnight stay will be expensed. Salary - £30,000 - £32,000
What you'll be doing
* Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
* Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
* Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
* Support and install hardware, software, and mobile devices.
* Gain exposure to server administration and infrastructure technologies.
What we're looking for
* Previous experience in a similar IT support role.
* Excellent customer service and communication skills.
* Strong technical knowledge of:
o Windows 10, MS Server 2019/2022, MS Office 365
o Active Directory/Entra ID & Group Policy
o IP networking & telephony, DNS, DHCP
o Server, desktop, and network hardware
If interested, please share your CV and we can arrange a call to discuss further.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Information Services
Referrals increase your chances of interviewing at iO Associates by 2x. Get notified about new Information Technology Support Technician jobs in Cardiff, Wales, United Kingdom.
Locations and dates: Bristol, England, United Kingdom; Weston-Super-Mare, England, United Kingdom; Bridgend, Wales, United Kingdom; Blaenavon, Wales, United Kingdom; Newport, Wales, United Kingdom; Greater Bristol Area, United Kingdom.
#J-18808-Ljbffr