Our client is a leading supplier within the automotive sector whose brand is internationally recognisable. Due to continued growth, the business is now looking for a Customer Service Coordinator to join the team on a full-time, permanent basis. Our client is currently seeking a dynamic Customer Service Coordinator reporting directly to the Customer Service Team Leader. This pivotal role, based in Warwick, demands cross-functional expertise in managing all product groups and tasks. As a crucial contributor to the team, you will take ownership and initiative in order management for a portfolio of customers and tasks in the UK & Ireland, with a primary focus on exceeding customer expectations. This is a fantastic opportunity to join a well-respected brand with an opportunity to positively develop your career. The ideal candidate will have two years’ experience in Customer Service collaborating with multiple departments in a B2B function. Key Responsibilities:
1. Assume ownership of order management for a designated customer portfolio in the UK & Ireland, meeting agreed sales and contact center targets.
2. Collaborate closely with Sales teams to ensure on-shelf availability and support end consumers.
3. Leverage various contact channels and sales tools to increase sell-out and elevate customer service levels.
4. Proactively manage a customer portfolio to align with our client's sales growth plans.
5. Seize opportunities fo...