Salary: £27,000 - 29,000 per year Requirements: Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education CompTia is highly desirable At least one year of working experience in an IT Support role in a professional office environment Knowledge and experience of Active Directory administration Experience of the full Microsoft suite MS Office 365 experience is desirable Hardware troubleshooting and fault diagnosis Knowledge of Word, Excel, Outlook, Teams and PowerPoint Outstanding communication skills, face to face, verbally and written Strong customer service skills Good listener and remains calm under pressure High attention to detail Enjoys learning new skills and is a fast learner Likes to be part of a team but also works under own initiative Responsibilities: Support a large number of internal end users across multiple offices with all 1st line queries using a ticketing system Log queries received by telephone or email onto a ticketing system Fix basic problems according to your experience and escalate more complex queries to 2nd line Communicate and update users at all times until resolution Adhere to Service Level Agreements provided by the business Technologies: Active Directory Excel Hardware Support Office 365 More: We are seeking a 1st Line IT Desktop/Service Desk Support Engineer to join our busy and growing team located in East London. You will be based in our London office 4 days a week and the Crawley office one day a week, with travel arrangements being flexible. This is a great opportunity for you to develop your IT support career, offering a competitive salary, excellent company benefits, and a supportive and friendly team environment. last updated 12 week of 2026