Service Advisor Vacancy - Luton Main Dealer
1. Position: Service Advisor
2. Location: Luton
3. Basic Salary: Up to £32,000 + Uncapped Bonus
4. Working Hours: Monday to Friday, 8:00am - 6:00pm
5. 1 in 3 Saturdays, 8:00am - 1:00pm
6. Manufacturer training and development
An opportunity has arisen for an experienced Service Advisor to join a busy main dealer service department in Luton. This is a customer-focused position where you will act as the key point of contact between customers and the workshop.
You will be responsible for guiding customers through the service process, keeping them informed of vehicle progress, and ensuring all work is authorised and completed to a high standard.
Your key duties as a Service Advisor will include:
7. Welcoming customers and discussing their vehicle servicing or repair requirements
8. Booking vehicles into the workshop and ensuring accurate job card creation
9. Liaising with technicians and the workshop team regarding vehicle progress
10. Providing updates to customers and explaining any additional work required
11. Managing inbound calls, emails and service enquiries
Requirements needed for the Service Advisor role:
12. Previous experience working as a Service Advisor within a main dealer or busy automotive service environment
13. Strong customer service and communication skills
14. Ability to work efficiently in a fast-paced workshop environment
15. Confident using dealership management systems (experience with Pinnacle DMS would be advantageous)
16. Competent using Microsoft Office systems
17. Full UK driving licence preferred
What's On Offer?
18. Competitive basic salary with uncapped bonus potential
19. 31 days annual leave including bank holidays
20. Pension scheme
21. Life assurance cover
22. Manufacturer training and ongoing development opportunities
23. Free breakdown cover
24. Discounted parts, servicing and labour rates
25. Discounts on vehicle purchases
26. Referral bonus scheme
If you're interested in this position and would like to find out more about the company, or similar jobs in the area, please get in touch with Tom Thacker at Perfect Placement today.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.