Job Description
Desktop Support Engineer | £25,000 | Hybrid
An established technology team is looking for a proactive IT Support Engineer to provide first and second line support across two primary sites, with additional responsibility for several remote locations. This is a hands-on role supporting day-to-day operations, troubleshooting issues, and ensuring an excellent service experience for internal users.
What you'll be doing:
* Managing daily support and administration across Active Directory, Exchange, and Microsoft 365—including onboarding and offboarding tasks.
* Supporting local network issues such as connectivity troubleshooting and cable patching.
* Building and configuring PCs and laptops, including deployments via SCCM.
* Providing general end-user support across devices, accounts, and applications.
* Assisting with ongoing team projects, including Windows upgrades and hardware refresh cycles.
* Ensuring all IT changes follow established change-control procedures.
* Coordinating with shared services teams on central systems issues and the setup of new devices and infrastructure.
* Managing mobile devices through Intune, including provisioning, account management, and hardware tracking.
* Monitoring the helpdesk queue and resolving incidents and requests promptly, ensuring ad-hoc tasks are recorded appropriately.
* Actioning security-related requests from the cybersecurity team to maintain strict compliance standards.
* Delivering clear and consistent communication to manage stakeholder expectations effectively.
* Supporting network troubleshooting and application patching/deployment across all sites.
What you'll bring:
* Ability to develop, follow, and champion best practice, processes, and policies.
* Strong customer-service mindset with clear communication skills.
* Experience with Windows Operating Systems and MS Office applications.
* Working knowledge of Exchange administration.
* General networking knowledge (LAN, connectivity, patching).
* Familiarity with desktop hardware and device lifecycle management.
* Understanding of core security principles and methodologies.
Please apply now for immediate consideration!