Overview
An opportunity is available for a Head of Operations based across the South West region. Reporting to an Operations Director you will be responsible for leading the Distribution System in the Mendip area, ensuring that it is developed, operated and maintained efficiently and effectively in accordance with appropriate legislation, laid down policies and standards.
Working within an established teamwork environment you will be required to provide creative and innovative leadership to meet set targets and motivate your team to maintain consistently high levels of customer service.
Base location: Midsomer Norton or Weston-Super-Mare.
Main Responsibilities
* Lead, motivate and develop Team Managers in effectively undertaking their duties.
* Set objectives, monitor and drive performance and take accountability of Distribution activities in the Distribution Area.
* Co-ordinate the formulation of Capital and Revenue Budgets for the Distribution Area and to monitor and control expenditure of these budgets.
* Ensure that customers in the Distribution Area are provided with the highest standard of service commensurate with their needs and agreed standards.
* Ensure that all customer complaints in the Distribution Area are brought to a successful resolution.
* Ensure that the Distribution System is developed, operated and maintained as efficiently and effectively as possible and in accordance with appropriate legislation, laid down policies and standards.
* Promote good employee relations and to create an environment that motivates and encourages the development of individuals.
* Contribute to the development of engineering strategy, policy and objectives.
* Develop individuals to lead in accordance with National Grid values and create a team environment that leads to successful output from the Depot.
* Successfully liaise with peers and key stakeholders, to lead to successful outcomes for the East or West Midlands business. This includes frequent contact with internal stakeholders such as other leaders within Field Operations and Asset Management, including the Control Centre. External stakeholders include Customers (large and small), in particular Engineering Managers of large consumers and representatives of contractors, up to Director level.
* Complexity and Creativity:
o Deal with a wide range of problems on a continuous basis. They range from technical through to personal, organisational and customer related issues to dealing with major system emergencies.
o Regularly support Team Managers on technical and organisational matters which will considerably influence their decisions and therefore the performance of the Distribution System and the Distribution Business.
o Regularly provide information in respect of the financial performance and the operating performance of the Distribution business in comparison with agreed objectives.
o In determining ways of improving performance and promoting change, to exercise a high degree of creativity and strategic vision.
Ideal Candidate
* The ability to develop or have knowledge of working in a regulated industry.
* Experience of leading and managing teams through change.
* Drive high performing teams through setting clear direction and objectives aligned to NGED’s performance contract (strategy & strategic priorities).
* Motivate and manage others to deliver.
* Communicate effectively and build relationships with customers, suppliers, and internal/external stakeholders.
* A degree level education or equivalent is preferred but not essential.
* Proactive and visible, building strong relationships through regular engagement both on site and in the office.
Operationally we require you to live within approximately 60 minutes of either the Midsomer Norton or Weston-Super-Mare depot.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
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