Customer Advisor Location : Peterborough Salary : £24500
Do you have the skills to fill this role Read the complete details below, and make your application today.
Our client is coming up to their tenth trading year and continue to focus heavily on growing the business. Our client is looking to recruit talented and ambitious people to join them.. As a Customer Service Advisor, you will provide vital support to the customer service aspects of our clients business. Ideally suited to someone with call centre experience who has the ability to deliver a great customer experience in a fast paced, friendly environment.
Responsibilities
Providing professional, friendly, and efficient customer service to plan holders, dealerships and repairing garages. Managing inbound and outbound calls and emails. Helping advise customers through our repairs process and answering any queries they may have. Communicating clearly and professionally with both colleagues and customers.
We are looking for:
Strong conversational and active listening skills with a confident ability to build a quick rapport with those you interact with.
Experience of working in a fast-paced environment to a high standard.
Excellent customer service skills with a diplomatic approach where required.
Computer literate with ability to use Microsoft Office programmes and Outlook.
Great communication skills, both written and spoken with good attention to detail.
To be highly motivated, with the ability to work individually or part of a team, where needed.
Excellent time management skills and the ability to multi-task a variety of tasks.
Be a proactive initiative taker with a good sense of humour!
A drive for continuous improvement, which you will be empowered to get behind from day one.
Managers who are accessible and listen to the teams ideas and suggestions.
Hours - Monday to Friday (No Weekends) 25 days annual leave + bank holidays Additional day off, on your birthday Staff recognition incentive scheme Employee wellbeing scheme Free onsite parking Games room
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