Overview
Bamford Wellness Spa, Daylesford Farm, Daylesford, England, United Kingdom. We are hiring for the Spa Reception & Retail Associate role at Bamford.
This role is full-time, based on 40 hours per week including weekends.
Salary £26,200 per annum plus commission.
Responsibilities
* Ensure exceptional familiarity with all retail products and treatments, classes and recommend and maximise sales to all clients.
* Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
* You will be responsible for the maintenance of standards in the spa, retail and food and beverage areas.
* Ensure all treatment questionnaires are fully completed.
* Support the Spa Management Team with any other ad-hoc duties.
* Support with Spa event set up and host guests/clients.
* Maintaining a high standard of cleanliness throughout the spa.
* Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
* Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
Skills You Will Bring
* Experience within luxury retail or a Spa environment would be an advantage.
* Strong customer service and communication skills to provide an exceptional guest experience.
* A brand champion who believes wholeheartedly in the Bamford brand and products.
* Attention to detail for accurate stock management and inventory control.
* Strong organisational and time management skills for handling bookings and sales targets.
* Ability to handle guest feedback and complaints professionally, with a solution-oriented approach.
* Knowledge of health and safety standards and a commitment to maintaining a safe work environment.
* Natural multi-tasker with a can-do, flexible attitude and positive energy.
* Excellent communication skills are key to this role.
* Your professionalism and attitude will reflect the brand.
* Good interpersonal and communication skills.
* Strong problem-solving skills with a solution-oriented approach and a proactive can-do attitude.
Perks & Benefits
* Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
* Two complimentary studio classes a month.
* Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
* Private Medical: We offer subsidised private medical insurance through Bupa.
* Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
* Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
* Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Retail Luxury Goods and Jewelry
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