Join the Fortnum & Mason Team!
Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!
Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our 45 Jermyn St Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
* Competitive hourly rate + paid overtime
* Discretionary annual bonus (up to 5% of salary)
* Up to 40% store and restaurant discounts
* Subsidised staff restaurant using Fortnum’s ingredients
* 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
* Matched pension scheme and career development opportunities
* Annual staff party and incredible gifts after 5 years
What You'll Do:
* Work with the Maître D team to ensure the smooth running of the Reception and Guest services
* Support the drive and Motivation of the team by looking for areas where they can deliver more
* Support the Maître D and your colleagues to deliver exceptional customer service at all times
* Be the face of the Restaurant and the first point of contact for the Customers
* Ensure adherence to company policies, controls and standards
* Ensure all our customers are welcome and engaged
* Ensure the restaurant is set up to accommodate all the reservations
What We're Looking For:
* Experience within Afternoon Tea/High Tea/Private Dining
* Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
* Build up strong relationship with customers in order to encourage repeated visits
* Ability to multitask, prioritize and manage time effectively
* Solid interpersonal and communication skills
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation
We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards