Lead and inspire the area team to deliver a great shopping experience for our customers by ensuring excellent service, operational processes, and standards. Coach the team to develop commercial business plans, delivering profitable stores. Lead by example, managing risk and creating a safe, legal, and positive work environment. Report to the Regional Stores Director and oversee all aspects of the area operation.
What I need to do
* Lead an area team of around 25 store managers, providing direction and sound judgment in decision-making, role modeling our values, and guiding the team towards our vision.
* Engage the team, fostering a culture of trust, ensuring all colleagues are heard, valued, and respected, making the area a great place to work.
* Communicate inspiringly and motivationally, actively listening, demonstrating responsiveness, celebrating progress and success.
* Manage an area with an annual turnover of approximately £48.5 million, prioritizing resources, driving sales, promoting service, and controlling costs to achieve profit targets.
* Develop and implement robust, commercially focused business plans aligned with regional strategies. Share knowledge to enhance commercial acumen and understand individual contributions to sales and store results. Manage costs and gross profit.
* Plan ahead for future developments, including new store openings 12-18 months in advance, monitoring local competitors and the economy to inform investment decisions.
* Model a culture of compliance with safety, security, and legal standards through ongoing coaching, managing risks with robust routines and processes completed on time and within budget.
* Prioritize legal and compliance training, coaching store management to achieve operational excellence.
* Conduct operational store visits, providing feedback and coaching to optimize trading, routines, and daily processes, ensuring a great customer experience.
* Own resource planning, coaching management to optimize service, availability, quality, safety, and standards.
* Adapt style and behaviors to meet the needs of customers and colleagues, actively listening and encouraging community involvement.
* Understand and support change initiatives, demonstrating resilience and a positive attitude.
* Implement and embed change, holding management accountable for delivery.
* Collaborate with talent teams and store management to develop talent plans to attract, recruit, train, and retain excellent colleagues, supporting performance and new store openings.
* Regularly review store manager performance, setting SMART targets, and providing honest, supportive feedback.
* Conduct career discussions, developing talent and sharing personal development experiences.
What I need to know
o Understand your contribution to team and company goals, aligned with values.
o Be an expert in store processes, routines, and business continuity plans.
o Apply and coach adherence to corporate policies and procedures.
o Hold an IOSH qualification, understanding legal implications and safety procedures.
o Operate PC applications proficiently.
o Analyze performance reports, translating data into actionable business plans and coaching store managers.
o Be aware of learning and development resources, understanding different learning styles and career pathways.
o Use effective negotiation, influence, and motivation techniques to lead change.
o Understand the local community and the diversity of customers and colleagues.
What I need to show
o Exercise sound judgment and decision-making based on policies and procedures, including challenging conversations when necessary.
o Deliver results by ensuring adherence to safe and legal routines and processes.
o Drive performance, productivity, and development through coaching and training within deadlines.
o Use commercial and local knowledge to shape strategic plans, contribute to regional performance, and maintain a balanced scorecard.
o Promote sales and availability, control costs, and act on customer feedback.
o Analyze data carefully, translating insights into strategic plans and updating the team on performance metrics.
o Influence and challenge peers and senior managers appropriately, building regional and central networks, supporting initiatives.
o Communicate confidently with regional teams, other areas, and visitors, providing and receiving feedback at all levels.
o Model company values, motivate colleagues, and embrace change, supporting the 'Great Place To Work' culture.
o Support growth by developing succession plans approximately 24 months ahead.
o Foster a culture of continuous personal development, ensuring robust performance management.
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