About us:
Join our leading vet-owned independent practice
The ideal candidate will be the first point of contact and respond to client requests and queries in a professional and efficient manner to always provide excellent customer service. Use practice management software and company protocols to record necessary information and instigate appropriate action as required.
Duties
* Provide an efficient and professional first point of contact on the telephone for our clients
* Accurate message taking, recording with clear information or instructions that follow organisation protocols
* Effective booking, coordinating and prioritising of Vet appointments and their visits on system diary in a timely and cost-effective manner
* Taking routine and emergency appointment bookings and dealing with queries efficiently and professionally in a timely way. Be proactive in meeting client needs to a high standard
* Accurate booking out and dispensing of veterinary medicines and supplies in line with dispensing protocols
* Maintain an excellent knowledge of the company's services and products and provide clients with the correct information regarding these.
* Promote the image of our company both positively and professionally to clients, colleagues and the public
* Ensure that all reception areas are kept clinically clean and tidy
* Accurate registering of new clients and their animals
* Take payments and allocate correctly to client accounts
* Work supportively with other teams/departments for the good of the business.
Experience
* Previous experience in a laboratory or veterinary setting is advantageous but not essential
* A strong willingness to learn and adapt to new tasks is crucial
* Excellent communication skills and the ability to work effectively as part of a team are required.
* Attention to detail and organisational skills are essential for maintaining high standards of work
If you are passionate about supporting professionals in a dynamic environment, we encourage you to apply for this rewarding role with opportunities for development and career progression within our team.
Hours
* 24–28 hours per week, plus participation in a 1 in 5 Saturday rota.
* Hours will be worked over 3–4 weekdays.
Location
* This role will be primarily based at our Holsworthy practice, with some hours - usually one weekday - worked at our Bideford practice as required.
Pay
* £12.21–£13.11 per hour, depending on experience.
* Pay will always meet or exceed the applicable National Minimum Wage / National Living Wage for the employee's age group and will be reviewed annually, including in line with any statutory changes effective each April.
Job Types: Part-time, Permanent
Pay: £12.21-£13.11 per hour
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free parking
* On-site parking
* Private medical insurance
* Sick pay
Application question(s):
* Can you travel to Bideford and Holsworthy for work?
* Can you work on the required days and as part of a Saturday rota and part of a late rota?
* What would be your preferred finish time be on working days?
Experience:
* customer service: 1 year (preferred)
Work Location: In person