Salary
£26,000
Benefits
* Annual Holiday: Increase after 1 year of service, up to a maximum of 5 additional days.
* Long Service Awards: Continuous service is rewarded at key milestones.
* Perkbox: Enjoy perks ranging from free coffees and cinema tickets to trips away and much more.
* Volunteer Day: Paid yearly volunteer days for a worthy cause.
Responsibilities
* Provide excellent customer service to residents and customers.
* Arrange appointments for residents with tradespeople in a cost-effective and organised manner.
* Handle queries from residents and manage appointment changes.
* Reschedule appointments using our planning tools.
* Log current jobs onto our job management system/database.
* Collaborate with Supervisors and tradespeople to organise and schedule work.
Requirements
* Experience working in a call centre environment.
* Ability to multi-task and meet deadlines and targets.
* Excellent communication skills and attention to detail.
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