Overview
Field Services Engineer – 6 Months FTC at Riverlite, part of Xperience. Location: Bury St Edmunds. Contract Type: Temporary. Apply: Online.
Responsibilities
* Performing onsite IT support functions for the customer, representing Xperience face to face with our customers.
* Record activities and functions performed while onsite through the Xperience Ticket Management tool, ensuring transparency, reporting accuracy and knowledge share.
* Explore service improvements and innovation in the market and how these can benefit our business from an operational, services and security perspective.
* As an advocate for Xperience’s IT services, engage with, develop and manage relationships between all relevant parties, departments and customers.
* Understand how both the Xperience and customer operations and procedures work to provide a high level of service.
* Propose and deliver improvements to the Framework for Operational practices and services, delivering the standards and tracking the adherence to the key stages.
* Propose and deliver improvements to the Framework for Operational practices and services.
* Cover and support other Field Service Engineer onsite bookings, if required due to absence.
Benefits
* 30 days annual leave plus 8 bank holidays
* 1 additional day’s leave for your birthday
* Employer pension contribution of 3%
* Hybrid working
* Cycle to Work Scheme
* IT Purchase Scheme
* Access to Learning and Development Platforms
* T&Cs apply based on contract
Experience Required
Essential:
* At least one year’s previous hands-on experience of a ticket management system
* Previous IT Support experience working within an internal or external facing helpdesk support team
* Good communication skills and a “can do” attitude
* Experience of working in a customer facing environment with the ability to communicate clearly and concisely with customers
* Excellent team player
* Problem solving skills
* Ability to be resilient to issues and influences outside of their control
* Ability to take ownership and work on the detail in a real time environment
* Full driving license that enables you to drive in the UK and access to own vehicle for business purposes
* Willingness to undergo an Enhanced DBS check with Barred List if successful, due to the nature of our client sites
* Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
Travel
A willingness to travel to the following locations is essential:
* Suffolk
* Norfolk
* Cambridgeshire
* Essex
* Hertfordshire
* London
* Surrey
* Kent
Desirable Technical Competencies
* Knowledge of Windows operating systems, both pc and servers
* Knowledge of computer hardware, software, security and networking
* Active Directory (Configuration, troubleshooting, Group Policy)
* Microsoft Exchange (2010, 2013, 2016)
* Basic understanding of networking (DNS, DHCP, switching, routing, VPN)
* Citrix Technologies (XenApp, XenDesktop, NetScaler, StoreFront)
* Any SharePoint experience would be beneficial
* Office 365 Technologies
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
Equal Opportunities
Xperience is an equal opportunities employer.
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